Our hats feature an adjustable ponytail opening that lets you wear your hair in any style while maintaining full UPF 50+ sun protection. Unlike caps with simple holes, our design provides complete coverage while accommodating high ponytails, low buns, braids, or hair worn completely down.
UPF 50+ (Ultraviolet Protection Factor) means our hats block 98% of harmful UV rays. It's the highest rating available and provides excellent protection for your scalp, face, and neck. Australia has some of the highest UV exposure in the world, making proper sun protection essential.
Absolutely. Our hats are designed for active lifestyles including running and jogging, tennis, beach and pool activities, gardening, hiking, and everyday casual wear. The adjustable ponytail opening stays secure during movement.
Measure around your head about 2cm above your eyebrows and ears using a flexible measuring tape. Our sizes are: Small (52-54 cm), Medium (56-58 cm), Large (60-62 cm). Check our full Size Guide for details.
No worries. We offer exchanges within 30 days. Contact us at hello@kissmyponytail.com.au and we'll arrange an exchange. Our adjustable strap also provides 4cm of variation within each size.
Our hats are true to size based on head circumference. Most customers find their usual hat size works perfectly. If you're between sizes, choose the larger size as our adjustable back strap lets you tighten the fit.
Yes. Free standard shipping on all orders over $120 AUD across Australia. Orders under $120 are $9.95. Express shipping is $14.95.
Standard shipping: 3-7 business days. Express shipping: 1-3 business days. Orders placed before 2pm AEST are typically dispatched the same day (Monday to Friday).
We currently ship within Australia only. International shipping will be available soon. Join our newsletter to be notified when it launches.
Yes. We ship to all states and territories including PO Boxes and Parcel Lockers. Remote area delivery may take an additional 2-3 business days.
30-day money-back guarantee. If you're not completely satisfied, return it within 30 days for a full refund. Items must be unworn, unwashed, and in original condition with tags attached.
Email us at hello@kissmyponytail.com.au with your order number and reason for return. We'll send instructions. Drop off at any Australia Post location. Refunds are processed within 5-7 business days of receiving your return.
Absolutely. Follow the same process as a return, but specify what you'd like to exchange for. We'll send your new item as soon as we receive your return. Any price difference is refunded or charged accordingly.
Contact us within 7 days with photos of the damage at hello@kissmyponytail.com.au. We'll arrange a replacement or full refund immediately, no return required (unless requested).
Machine wash on a gentle cycle in cold water (30°C or below) with mild liquid detergent. Air dry only -- never use a tumble dryer or heat source. See our full Care Instructions guide for details.
Not if washed correctly. Following our care instructions maintains the UPF 50+ rating. Avoid hot water, bleach, or tumble drying as these can degrade the UV-protective properties of the fabric.
Our team is happy to help. Get in touch and we'll respond within 24 hours.
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